Manager of Clinical Excellence

SUMMARY/OBJECTIVE:

Under the direction of the Director of Clinical Excellence, this role is responsible for the execution of a culture of patient centered care and clinical excellence throughout the clinical setting. Oversees the day-to-day clinical operations of the clinical team and ensures the clinical needs of our patients, medical staff and support staff are met.

RESPONSIBILITIES/DUTIES:

• Clinical Excellence
  • Ensure all clinical staff maintain the highest standard for delivery of care to our patients
  • Serve as a role model and resource for all staff by setting an example of high standards
    • Complete MA assessments routinely
    • Provide a comprehensive training program for new hires
    • 30-60-90-day new hire employee rounding
    • Monthly employee rounding
    • Routine auditing of MA documentation in EMR
    • Supervise/guide MA skills and performance
    • Provide education/training/safety emergency drills for MA staff
    • Track certifications MA/BLS

• Clinical Compliance
  • Ensure all clinical staff adhere to established policies and procedures and helps to develop standards which ensure the safest and most effective service to the patient.
    • Ensure clinical staff are following HIPAA
    • Ensure clinical staff are following OSHA standards including attire/closed-toe shoes/no artificial nails and personal hygiene
    • Responsible for reporting accidents/incidents and ensuring an incident report is completed and given to Director of Clinical Excellence
    • Ensure the quality control logs are maintained
    • Ensure standards are maintained when receiving and distributing medication samples
  • Regular Tasks
    • Oversee the daily operations and clinical staff at assigned location
    • Main contact person for clinical needs at specified location
    • Support MA team and providers as needed
    • Oversee and support day-to-day office flow
    • Develop the staffing schedule
    • Weekly Clinical Update
    • Staff meetings quarterly and as needed
    • Conduct regular audits on the MA staff
    • Oversee MA completion of daily tasks
    • Oversee MAs are responding timely to URGENT MA chat on Teams
    • Submit payroll and time off
    • Approve/deny vacation requests
    • Discipline, annual reviews and any other HR obligations as needed, including tracking attendance
    • Interview new staff
    • Assist with career development program for MA staff
    • Oversee outside vendors per clinic location
    • Setup rep office visits (1per week)
    • Caterer-weekly meal needs
    • Submit maintenance tickets per clinic location
    • Submit IT tickets per clinic location
    • Order supplies per clinic location
    • Attend meetings as needed related to clinic operations
    • Assist in the creation of new processes to maximize productivity and patient experience.
    • Additional tasks as needed based on needs of the medical and support staff
    • Additional tasks as needed under the direction of the Director of Clinical Excellence
    • Other duties assigned

JOB SPECIFICATIONS:

• Strong interpersonal and communication skills with the ability to interact with people at all levels.
• A management style that emphasizes teamwork, participation, communication, and a service orientation.
• Ability to multitask, problem-solve and respond with a sense of urgency in a fast-paced environment.
• Ability to demonstrate self-directed and self-motivated work style.
• Ability to navigate through tough decisions and deadlines with a sense of urgency and confidence.
• Ability to resolve disputes or patient concerns.
• Ability to develop and articulate strategic plans, objectives and forward-thinking approach to new ideas and changes.
• Ability to communicate effectively, both oral and written.
• Skilled in management processes, production and people.
• Ability to develop and grow a team for future advancement.

 

REQUIRED EDUCATION/EXPERIENCE:

Medical Assistant Certification or Nursing Degree required.

Minimum of two years of clinical experience in a medical group practice environment with at least one year of direct management responsibility in a clinical setting, including direct patient interaction & customer service.

ESSENTIAL FUNCTIONS/Skills:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environment: Office setting employee desk, or cubicle.

Physical Demands: Ability to be on the phone up to 25% of the day. Occasional help with moving or building light office furniture. Stooping, Kneeling, Crouching, Fingering, Grasping, Talking, Hearing, Repetitive    Motion, Standing, Walking, Driving, Reaching, Pushing, Lifting

Vision: Good vision, will be working in front of a computer, the ability to dial on the phone multiple times a day.

 

EEOC Disclosure:

Salience Health is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, and other legally protected characteristics.