Frequently Asked Questions (FAQ)

You can fill out paperwork online via the Salience Health patient portal or at your next appointment. Please arrive 15 minutes ahead of your scheduled appointment to speak with the front desk. 

Salience Health accepts most major insurance carriers. However, cost and coverage may vary. Our Patient Liaisons or Care Navigators will be more than happy to discuss coverage with you. You can contact a Patient Liaison at (469) 379-8222 during regular business hours. For more information, visit our insurance page. 

To better serve you and streamline our communication channels, we kindly request that you submit Medication Refill requests through the Salience Health Patient Portal. The link is located at the top of this page. This allows for efficient processing and ensures timely refills of your medications. 

If you have any questions or encounter any difficulties with the portal, please do not hesitate to reach out to our office for assistance at 469-379-8222. Our team is here to help and ensure you receive the medications you need promptly. 

Salience Health Providers will not issue letters for emotional support animals. Our providers cannot assess animals for vaccination status or assess the animal's behavior and safety in public settings. We appreciate your understanding and request you do not ask for ESA letters from your providers. 

To obtain FMLA paperwork, you should contact your Salience Health provider for information on the process. They will be able to guide you through the necessary steps and provide you with the required paperwork.

General Questions

Salience Health specializes in treating depressive disorders, treatment-resistant depression, and anxiety as well as OCD and other mood disorders. We are equipped and experienced in providing care for patients who have shown limited to no response to traditional antidepressant treatments. Our dedicated team is committed to offering personalized and comprehensive care to help individuals find relief and improve their quality of life. If you or a loved one is struggling with treatment-resistant depression, we're here to help. Reach out to us to learn more about our remission focused approach and how we can support you.

Salience Health sets itself apart in several ways:

  • Personalized Care: Our treatment plans are customized to meet each individual's specific needs and objectives.
  • Integrated Care: Our Primary Care providers and our behavioral health providers collaborate to deliver comprehensive care to address both physical and mental aspects of depression.
  • Innovative Therapies: We are a premier provider of remission focused, innovative treatments like TMS Therapy for depression.
  • Compassionate Support: Our environment is one of empathy and support, where individuals feel heard and empowered on their path to remission of depressive symptoms.
  • Comprehensive Testing Options: We offer various testing options to assess underlying factors contributing to depression, including: 
    1. Laboratory to evaluate thyroid function, hormonal issues, vitamin deficiencies, and overall health.
    2. Home Sleep Study (HST) to diagnose sleep disorders that may impact mood.
    3. Creyos cognitive testing to assess memory, attention, reasoning, verbal ability, and processing speed.
    4. Brainview testing to evaluate brain function related to stress and memory.
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For specialized and personalized mental healthcare focused on treatment-resistant depression, trust Salience Health. Contact us today to begin your journey toward remission.

It's essential to recognize when you may benefit from professional support for your mental health. Consider seeking help if you experience any of the following:

    1. Persistent Symptoms: If you have persistent feelings of sadness, anxiety, hopelessness, or other distressing emotions that interfere with your daily life.
    2. Difficulty Coping: If you find it challenging to cope with stress, manage relationships, or handle everyday tasks.
    3. Changes in Behavior: If you notice significant changes in your behavior, such as increased irritability, social withdrawal, or changes in sleep or appetite patterns.
    4. Thoughts of Self-Harm: If you have thoughts of self-harm or suicide, it's crucial to seek help immediately.
    5. Impact on Functioning: If your mental health symptoms affect your ability to work, study, maintain relationships, or engage in activities you enjoy.
    6. Previous Mental Health Issues: If you have a history of mental health issues or if you've tried self-help strategies without improvement.
    7. Concerns from Others: If friends, family, or loved ones express concerns about your well-being or suggest seeking professional help.

Remember, seeking professional help is a proactive step toward better mental health. If you're unsure whether you should seek help, consider reaching out to us for testing. We can offer guidance and support tailored to your specific needs.

Your initial appointment is a deep dive into your medical history, emotional and cognitive challenges, and individual stressors. This meeting will be your longest to ensure that we collect all the necessary information. This is essential to make an accurate diagnostic assessment and optimize your treatment planning. Learn more on our Initial Appointment page.

Currently, Salience Health provides individual sessions of Cognitive Behavioral Therapy (CBT). This specialized form of talk therapy emphasizes skill application to effectively manage anxiety and depression. Salience also has CBT for ADHD, and for those with a history of emotional or physical trauma. To delve deeper into CBT and its benefits, please visit the CBT page (link to CBT). We do not offer group therapy at this time.

Conditions

Salience Health provides a comprehensive care program specifically designed for individuals experiencing depression. Our Collaborative Depression Care Program offers the following services:

  • Testing Options: We offer various testing options to assess underlying factors contributing to depression, including:
    1. Laboratory to evaluate thyroid function, hormonal issues, vitamin deficiencies, and overall health.
    2. Home Sleep Study (HST) to diagnose sleep disorders that may impact mood.
    3. Creyos cognitive testing to assess memory, attention, reasoning, verbal ability, and processing speed.
    4. Brainview testing to evaluate brain function related to stress and memory.
  • Treatment Options: Our program includes evidence-based treatment options tailored to each individual's needs:
  1. Medication Management: We prescribe and monitor medications using clinical guidelines and scales for optimal and accelerated results.
  2. Cognitive Behavioral Therapy (CBT): Individual sessions of CBT are available to address thought patterns and behaviors contributing to depression.
  3. Transcranial Magnetic Stimulation (TMS) Therapy: This FDA-approved non-invasive, outpatient treatment option for depression stimulates specific areas of the brain using magnetic stimulation.

Our goal is to provide personalized and effective care to help individuals manage and overcome depression. If you or a loved one is struggling with depression, contact us to learn more about our Collaborative Depression Care Program and how we can support your journey toward better mental health.

Therapy is a first line treatment for anxiety. Although medication can alleviate symptoms of anxiety, it may not improve the behavioral complications associated with anxiety. Behaviors such as avoidance require changes in the way a person thinks about feared situations and the way they respond. Cognitive Behavioral Therapy provides the tools to overcome avoidance and improve function.

Hopelessness is a common symptom of depression. Depression changes the way a person thinks about self, others, and the future. Unfortunately, it can be hard to see solutions and options when one is depressed. But hopelessness is not an accurate assessment about the future, but a distorted view due to depression. Getting help for the underlying illness is important.

Teenagers frequently struggle with depression and anxiety. They face new challenges as they navigate from childhood into adulthood. Not every teen experiences a smooth transition. They often need help when frustration ensues or when they become overwhelmed. Teens are often more impulsive than adults and may jump to unhealthy behaviors at times of challenge. Depression can look different in a teen than in an adult. Teens may be irritable and moody. Adolescence is a time of experimentation and vulnerability to peer influences which can lead to drug, alcohol use and engagement in dangerous behaviors. Peer relationships can pose many challenges at this time of life. Bullying and teasing, rejection and expulsion from the group can result in significant sadness and hopelessness. Isolation from their peers may be a sign of problems. Teens can develop unhealthy eating patterns when they become concerned with their weight or body image.

Treatment

  1. Cognitive Behavioral Therapy (CBT): Individual sessions of CBT are available to address thought patterns and behaviors contributing to depression.
  2. Transcranial Magnetic Stimulation (TMS) Therapy: This FDA-approved non-invasive treatment option for depression stimulates specific areas of the brain using magnetic fields.
  3. Medication Management: We prescribe and monitor medications using clinical guidelines and scales for optimal and accelerated results.

Salience Health accepts most major insurance carriers. However, cost and coverage may vary. Our Patient Liaison team will be more than happy to discuss options with you. You can contact a Patient Liaison at (469) 379-8222 during regular business hours. For more information regarding costs and payment options, visit our Insurance page.

Our average treatment visit lasts around 20 minutes, the length depends upon your needs and customized prescription for TMS Therapy. As a non-invasive form of treatment, there is no downtime.  Typically, patients undergo 36 daily treatment sessions over seven weeks, once response is shown, patients can continue to treat to remission.

Each therapy session spans a duration of one hour, carefully curated to ensure ample time for exploration, reflection, and constructive dialogue. Patients engage in these individual sessions once a week, allowing for consistent and meaningful progress towards their therapeutic goals. The usual course of therapy runs for about 14 weeks.

Salience Health accepts most major insurance carriers. However, cost and coverage may vary. Our Patient Liaison team will be more than happy to discuss options with you. You can contact a Patient Liaison at (469) 379-8222 during regular business hours. For more information regarding costs and payment options, visit our Insurance page.

Yes, we offer virtual therapy appointments. Please contact our office at 469-379-8222 for more information.

Additional Support

Salience Health has many educational materials for our patients to help them better understand mental health issues. These can be provided by our staff, Care Navigators, and on our website for download on the Patient Education page.

Encourage your friend or loved one to get help. Show that you find getting help to be acceptable. Offer to take the individual to see the physician or therapist. Be supportive, but do not try to give advice. Let the person know you care, and you want to see them seek help. Enlist other family and friends if you are concerned for their safety.

Exercise is one of the best tools for managing stress. Even moderate activity can help. Practicing mindfulness can be very useful. Exercises are widely available. Yoga or other calming activities can be a great choice. Talking with a trusted friend, journaling, speaking with a spiritual advisor can all be useful options. Eat better and avoid alcohol or drugs which can worsen symptoms.

988 is the national Suicide hotline. Local emergency rooms can assist anyone who feels they are at immediate risk for self- harm. If you have a therapist or psychiatric provider, discuss these thoughts and work on a plan to keep you safe.

Salience Health currently has three convenient locations situated in Plano, Legacy, McKinney and Allen. However, we are continuously expanding to better serve our community. To find our current locations and access other relevant information, please visit the "Our Clinics" page on our website. We're dedicated to providing accessible mental health care to those in need, and we look forward to welcoming you at one of our locations. For any additional inquiries or assistance, feel free to reach out to us.